Frequently Asked Questions (FAQ)


For an exhaustive list of FAQ's, visit the ARRT Requirements Definition Community of Practice (COP).


Q: What does the ARRT Requirements Definition help me do?

A: The ARRT Requirements Definition is a job assistance tool used to write performance-based requirements following the Requirements Roadmap process. For an overview, visit the ARRT Requirements Definition Overview page.

Q: Where can I find help using the ARRT Suite?

A: The Service Acquisition Mall (SAM) provides an overview and assistance in how to use the suite in both video and text formats.

Q: Do I have to install the ARRT Suite on my computer?

A: No, the ARRT Suite is a Microsoft Access Database that does not need to be installed. You do need to copy the database file to your computer but there is no “installation” necessary. Microsoft Access is required to run the tool.

Q: What are the system requirements of the ARRT Suite?

A: The ARRT Suite works on Windows XP, Vista, and Windows 7. You will need to have Microsoft Access installed on your machine.

Q: Can I run the ARRT Suite if I do not have MS Access?

A: No. The ARRT Suite requires the Access environment to run.

Q: Can I run the ARRT Suite on a Mac?

A: Yes. You must either install Windows and Bootcamp or Install a virtualization software such as Parallels or VMWare Fusion and Windows. Once you have installed Windows you must install MS Access.

Q: I have installed the ARRT Suite, but when I click on the icon I see a flash but nothing else happens. What do I need to do to open the tool?

A: Macros must be enabled in MS Access in order for the tool to run. Check the Macro Setting in Access by following these steps:

  1. Open MS Access using your Start menu rather than by clicking on a project.
  2. Click on the MS Office icon in the upper-left corner of the screen.
  3. Click on the “Access Options” button at the bottom of the menu.
  4. Select the “Trust Center” tab.
  5. On the “Trust Center” tab, click the “Trust Center Settings…” button.
  6. In the Trust Center, select the “Macro Settings” tab.
  7. On the Macro Settings tab, make sure the “Disable all macros with notification” option is selected and click the "OK" button. Some IT departments prohibit users from making this change themselves. You will need to contact your IT department and request this change to be made.

Q: What do I do about the "Warning" message when I start the ARRT Suite tools?

A: Click here to read about accepting the security warning.

Q: Can I run multiple copies of the ARRT Requirements Definition at the same time?

A: You can run/open many copies of the tool at the same time. The ARRT Requirements Definition is a standalone database file, so running multiple copies does not cause conflicts. Note that the only way to share data between the multiple instances is through the import/merge process.

Q: How do I save my data?

A: It is not necessary to manually save your data in the ARRT Requirements Definition. Every time you leave a page, your information is saved.

Q: Where is the data from the ARRT Requirements Definition stored?

A: ARRT Requirements Definition data is stored within itself in its embedded database. When you create projects and add data to the tool, this information is stored within that file. Because all data is stored within that file be aware that if this file is deleted the data is gone.

Q: How do I create an ARRT Requirements Definition SQL Server database the first time?

A: Creating an ARRT Requirements Definition SQL Server database will require the assistance of your IT department and requires that your organization have SQL Server already running. To create an ARRT Requirements Definition SQL Server database:

  1. Contact the ARRT Suite Help Desk to obtain a copy of the ARRT Requirements Definition SQL Server data file (.mdf)
  2. Provide this file to your IT department
  3. After your IT department sets up the database they will need to provide you the Database server, Database username, and Database password.

Please have your IT department contact the ARRT Suite help desk if there are any questions with this process.

Q: How do I update an existing SQL Server database?

A: Contact the ARRT Suite Help Desk to obtain the file necessary to update an existing version of the tool. This file will need to be given to your IT department for them to update the database. Please have your IT department contact the ARRT Suite help desk if there are any questions with this process.

Q: I have been working in the ARRT Requirements Definition using a SQL Server connection. I walked away from my desk, and when I returned I received error messages in the tool. What has happened?

A: While you were away, your computer may have gone to "sleep", losing your network and SQL server connections. You need to restart the tool.

Q: Who should I contact with comments about the ARRT Suite?

A: Support and help for the ARRT Suite is provided through the Contact Us on SAM. The ARRT Suite team will monitor questions and issues logged here and will attempt to resolve user issues, however there is no express warranty or direct support guaranteed in the use of the ARRT Suite. If you have answers to questions posted on this site, feel free to address them as part of the COP.

Q: Where am I? What is the process flow within the ARRT Suite tools?

A: The ARRT Suite tools contains a built in process map that you can access at any time. Simply click on the “Where am I?” (icon) button at the top of each page to see where you are in the process. The button has a small yellow scroll icon.

Q: Why is my PWS missing some of the information I entered?

A: Occasionally some of the screens in the ARRT Requirements Definition need to be manually refreshed. Simply hit the refresh key (F5).

Q: Can I change the PWS and QASP default text for future projects?

A: Yes. Click here for information how to modify your project template.

Q: What should I do if I get an error message?

A: Continue working as if the error message had not occurred. If the ARRT Requirements Definition is exhibiting unusual behavior after the error message, try restarting it. If you are receiving an error message repeatedly, please report this error using the Contact Us link in SAM.

Q: How do I uninstall the ARRT Suite?

A: To uninstall the ARRT Suite, simply delete the file from your computer. Because the tool is not an installed application there is no configuration information to “uninstall” it.